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Join our Team

Swanage Bay

These are our current job opportunities to join the Chococo Team!

Job Title: Team Member at Chococo Swanage

Location: Chococo Swanage Chocolate House

Reports to: Store Manager. Assistant Manager and Team Leaders when running the shift without the Store Manager.

Experience/Knowledge:
Essential – N/A
Desirable:

• Worked within a customer facing environment.
• Worked in the Hospitality/Retail Industry

Skills

Essential:

• Enthusiasm to execute outstanding customer service
• Friendly and smiley manner
• Energetic and positive attitude and approach to work
• Willing to learn
• Curious & interested in food and our ethos, keen to learn more about Chocolate, Coffee and Gelato
• Communicate confidently with customers, and able to build conversations
• Flexible approach (ability to be multi skilled)
• Ability to work within a team and individually (dependant on volume of shift)
• Honest, open and reliable
• Presentable
• Flexible/committed to be available for shifts

Desirable:
• Shows initiative

Key Accountabilities:
• To deliver the highest levels of customer service in line with brand standards
• To produce & serve all drinks to brand standards & recipes
• To produce & present all food to brand standards
• To produce, pack and present all chocolate to brand standards.
• Maintain stock levels/availability by replenishing displays/fridges within company guidelines/planograms, rotating stock to ensure compliance with company health & safety guidelines
• To maintain standards of Health, Safety & cleanliness in brand guidelines and standards
• To sell & demonstrate product knowledge by advising the customer/answering queries & suggesting products to the customer as part of the ordering process. Act on initiative to optimise sales to the customer
• To operate the till in line with brand till operation & cash handling procedures
• To maintain customer areas to company standards
• To attend work at designated shifts (Time and attendance)
• To attend team meetings as required
• To complete all tasks required by the daily cleaning schedule
• To follow all policies set outlined the Company Employee Handbook

To apply, please send your CV and a covering letter to info@chococo.co.uk