Are your chocolates gluten-free? Contrary to what some "free from" brands would like you to believe, ALL chocolate is naturally gluten-free and so you have to add an ingredient containing gluten for it to become an issue! None of our loose fresh chocolates or any of our range of bars, clusters, slabs or novelties made in our chocolate kitchen in Wareham currently contain gluten in their recipes but we do work with biscuits to make chocolate biscuit cakes (although most are actually made at our bakery in Swanage). As we make all our items in our chocolate kitchen, we do flag on all ingredients lists & on packaging that they are made in the same room, so might contain traces. If an item definitely contains gluten, it is flagged on their product page & on their ingredients list on their page on the website.
Are your chocolates suitable for vegetarians? Yes, our chocolates are suitable for vegetarians - we have even checked any alcohols that we use to ensure that they are vegetarian.
Do your chocolates contain nuts? Yes. We work with a variety of different nuts including hazelnuts, pecans, cashews, almonds, pistachios and brazils but not peanuts. As our chocolate kitchen is one room, we cannot guarantee that any of our chocolates, even if they do not overtly contain nuts, are 100% nut-free.
Can you guarantee that your non-nut based chocolates are "100% nut-free"? No, we cannot give any 100% guarantee of any of our non-nut based chocolates being nut-free as stated above, we make all our chocolates in one room and, as a result, any of our chocolates may contain nut traces.
Do any of your chocolates contain alcohol? Yes, some of our fresh chocolates & truffles have alcohol in them and are clearly marked as such in their product descriptions in the relevant selection box details & on the menu that comes with each box. Unlike lots of chocolate makers who use neutral alcohol as a preservative without advertising the fact, we do not do so. So unless it says so, our chocolates do not contain alcohol. We do offer "Alcohol-free" selection boxes if you want to select a box with definitely no alcoholic flavours inside. None of our bars, slabs, clusters, biscuit cakes, honeycombe items etc contain any alcohol.
Do you make any chocolates suitable for vegans? Yes we make a wide selection of dark chocolate items which are suitable for vegans as dark chocolate is naturally dairy-free. This includes our full range of dark chocolate studded slabs, assorted dark chocolate treats in cartons, dipped orange segments, boxes of vegan-friendly or ginger chocolates, hot chocolate flakes, origin bars, cocoa dusted cocoa beans, cocoa nibs & coffee beans...you get the idea that there is a lot! There is a vegan-friendly category in our online shop to make it really easy to find all our vegan-friendly chocolates. Whilst all our dark chocolate vegan-friendly items comply with vegan requirements in terms of their recipes, please be aware that we cannot guarantee that they are 100% free from any traces of dairy etc as we do make all our chocolates in one room.
Do you make any dairy-free chocolates? Yes we do make a wide selection of items in dark chocolate which do not contain any dairy and are therefore also suitable for vegans. However, we cannot guarantee that they will be 100% dairy-free as we make everything in one room & do work with milk and other dairy products. Note: Any dark chocolate gifts that are "suitable for anyone intolerant to dairy" are listed as such in the detailed information for that product.
What colourings do you use and are they all suitable for vegetarians & vegans? We only work with natural colours and minerals, all of which are vegan-friendly. We certainly do not work with any of the 6 'azo' colours which if used, have to come with a warning that they might make children hyperactive (yes really!) and we also dont work with andy non-azo colours which are not vegetarian or vegan-friendly. As a result, we are v restricted in the colours we use and that is why you will notice that none of our chocolates are as brightly or as strongly coloured as some chocolatiers achieve as we can only work with pink (beetroot), blue (spirulina) & yellow (curcumin) and variations of green & lilac when blended accordingly. The edible shimmers are made of minerals (titanium & iron oxides) and are dusted on with paintbrushes so the amounts used are tiny.
Do you work with raw egg in your chocolate kitchen? No - the only chocolate we work with that contains egg is our lemon curd chocolate and the lemon curd is supplied to us by a local preserves company as a finished item. We actually do not have any ovens in our chocolate kitchen in Wareham, so there is no cooking involving eggs happening there! We do of course work with eggs in our bakery in Swanage which supplies our chocolate houses with brownies & other bakery items. These items do not enter our chocolate kitchen in Wareham though.
Do you work with diabetic chocolate? No we do not work with any "diabetic" chocolate as to be honest, we dont believe in it! We only work with fine quality dark chocolate which means low sugar levels of 30-25% and less. Such high quality dark chocolate also has a low glycaemic index. We understand that there is much debate about the quality & role of "diabetic" foods within the diabetic community & that they may not actually be that good for diabetics. We advise any diabetic who is unsure of what to eat wrt to chocolate to consult their GP/practice nurse & have a look at the Diabetes UK website where you will find a joint statement from the Food Standards Agency & Diabetes UK about "diabetic foods". In summary, the statement says that: "There is no single food that people with diabetes must not eat & they do not have to cut out sugar totally. However, like everybody, people with diabetes are recommended to eat only small amounts of food that are high in sugar &/or high in fat."
Does your chocolate contain soya? Our house milk chocolate does NOT contain soya lecithin but our house dark & white origin chocolates do contain a small amount of soya lecithin. However, we do also work with other grades which are soya-free. This includes the 70%, 85% & 100% Madagascar origins we work with (& the 70% is our house hot chocolates in our chocolate houses), 65% mega milk and vegan cashew milc chocolate.
Do you make your chocolate from cocoa beans? No. We work with "couverture" chocolate as do most artisan chocolatiers. It comes to us in large blocks or buttons to then temper & create our beautiful chocolates. Making couverture from beans is a different skill base & one that also requires a lot of space & machinery that we do not have. We liken ourselves to being like bakers - they work with flour to make their artisan breads, we work with couverture that has been processed for us, to make all our chocolates. We also strongly believe in working with fine couverture chocolate that is Raisetrade ie: it is processed in its country of origin - from the cocoa beans to the chocolate. This means working with fresher beans, local sugar (& milk if milk chocolate) & importantly, local labour which adds significantly more to the local economy than exporting raw cocoa beans to be processed in the West.
Which delivery services do you use to send the chocolates? Most of our items are sent by Royal Mail as we find postmen very efficient at delivering to domestic addresses. We offer a variety of postal options but all are tracked, so that you can follow the progress of your delivery and have confirmation of when it is delivered. We offer a 3-5 day standard tracked service, a first class tracked service (usually next day but not a guaranteed next day service) and a first class tracked preferred delivery date service in which you choose your preferred weekday delivery date from the calendar (however, this is also not a guaranteed delivery date). Please note that we cannot offer a preferred delivery date service on our standard or first class tracked service - they will leave us as soon as we can pack & despatch the items. We are not currently able to offer a guaranteed next day delivery service. If the receipient is not in to receive the item, the postman will leave a card & the item can be collected from the local delivery depot. We would use a courier however, if you place a very large order with us that weighs over 2kg in total.
Do you deliver on Saturdays? Not currently, this is something we are reviewing due to the high costs of Saturday deliveries.
I used to be able to send items to multiple different delivery addresses in the same order, why not now? We removed this function from our new website launched in October 2020 as it was causing quite a few issues on our old site. Our new site is much more sophisticated in that if you are logged in, it remembers all your card & billing address details, so it is actually super quick to create a new order with a different delivery address and gift message each time. This makes it much simpler for both you to use and us to manage at this end. Your card details are held by a secure third party payment provider which helps speed things up for you.
Can I include a gift message with the item I have ordered? Yes you can add a free gift message - just click on the words GIFT MESSAGE under the payment section and a box will pop up for you to add your message. This will be added as you have written to a giftcard by our despatch team and placed on top of the item(s) in the postal box so will be the first thing that the recipient sees.
Do you include a delivery note showing the price of the item(s) in the box? No we don't as we fully appreciate that many items are sent as gifts, so we do not include anything that shows the price of the item. The only extra elements we will include would be the gift message, if you ask us to include one, and often a postcard with information about us and perhaps an offer.
Do you send chocolates overseas? Not currently due to covid constraints. In normal times, you can order our chocolates from anywhere in the world but we are only able to send our chocolates to SELECTED countries in Europe via international airsure. We send to: France, Belgium, Eire, Switzerland, Germany, Denmark, Norway, Sweden, Finland, The Netherlands, Luxembourg & Austria. If you enter a delivery address for any of these countries when ordering, a small surcharge will automatically be added to your order to cover the cost of international airsure. Unfortunately we do NOT send to Spain, Portugal or Italy as we have found by bitter experience that their postal services take too long for our perishable chocolates to handle. We do not send to the USA, Canada or the rest of the world for the same reason. If you would like us to use a courier service for faster delivery, please contact us to discuss the cost implications.
What happens if no-one is in to receive the chocolates? All items sent by tracked delivery so depending on the postman, may require a signature on delivery. If no-one is in, a card will be left by the postman and the item can either be collected from the local delivery office or a re-delivery can be arranged. Royal Mail offer an online re-delivery service so that you do not have to call them first, just arrange it via their website at royalmail.com. Please note that if no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery, we cannot accept liability.
If your chocolates are fresh should I wait to order closer to the time that I want them? No! With our service, you can place your order today for us to send out fresh chocolates to you or direct to your intended recipient for a date in the future. At peak times (especially Christmas) we strongly advise that you pre-order early for delivery of freshly made chocolates later, to ensure that your order of freshly handmade chocolates will be guaranteed to arrive. If you leave it to order at the last minute, we may not be able to fulfill your request as our volume will be already committed & there is a limit to how much we can make! When ordering online, if you click on the 'preferred day' delivery option as you go through the checkout process, a calendar will pop up below and you can enter the preferred future delivery date you would like. Please be aware that is not a guaranteed date though as we currently cannot offer guaranteed delivery, but it will be close to that date if not exactly!
Do you offer a Click & Collect service? Yes we do - all items are available for click & collect unless stated in the summary on their product page. Choose the free click & collect option at the checkout (it is the last of the different delivery options). There is a 48 hour window between placing an order and it being available for collection from your chosen chocolate house.
Do you offer a Call & Collect service? Yes you can call each chocolate house direct to place and pay for an order over the phone. The team member will confirm the best collection date & time with you. Each chocolate house phone number is listed on their page in the Chocolate House section on this website.
How do I find your Chocolate Houses? The pages for our Swanage, Winchester, Exeter & Horsham Chocolate Houses on this website give details of their locations, opening times & other useful information.
Are your Chocolate Houses open on Sundays? In these Covid times, please check the relevant chocolate house page for their latest opening times which may vary from normal. In normal times, all our chocolate houses are open 7 days a week & their opening times are listed on their chocolate house-specific pages on this site.
Do your gift vouchers for use in your chocolate houses have an expiry date? If you have a gift voucher which you cannot currently redeem due to lockdown and/or Covid restrictions on our chocolate house offerings, don't worry, we will honour all vouchers - there is now no expiry date on them, so ignore it if there is one on your voucher!
Do you run chocolate events for children or adults? Not currently due to covid restrictions. In normal times, we can offer chocolate tasting events at all our Chocolate Houses plus more interactive workshops in Exeter, Horsham & Swanage. Our chocolate kitchen opposite our original Chocolate House in Swanage is a great space for us to offer chocolate making workshops for adults & childrens birthday parties. You can book the space for a private party or book into workshops which take place in most holidays. There is information about all our chocolate events in all our locations on our website on the Parties & Workshops page. We also recommend that the best way to keep up to date with any news on workshops & the availability of them in holiday periods etc, is to join our mailing list or Facebook page. We will publish any workshops updates in our emails, Twitter & Facebook page for members to keep up to date with all our news.
What are your Covid compliant protocols? To see all our Covid protocols, click here
Where can I buy your chocolates? We offer our full range of our chocolates at our chocolate houses in Swanage, Winchester, Exeter, Horsham & on our website. Locally, in normal times we also supply a number of delicatessans & independent shops in Dorset at key times of year, including Christmas & Easter, with a selection of pre-packed gifts such as Christmas trees, Easter eggs, lollies, bars & nut-based selection boxes. Nationally, in normal times, we supply Wholefoods Market stores, Liberty, Harvey Nichols & other independent stores around the country. However, they usually will only take a very small selection from what we offer & do not stock any of our fresh cream chocolates & truffles. If you want to buy those, either visit us in Swanage, Winchester, Exeter, Horsham or buy online.
Can I buy chocolates from your premises in Wareham? We are sorry but we do not have any shop facilities at our chocolate kitchen in Wareham where we make all our chocolates as it is not geared up for the general public. If you want to buy the widest selection of our chocolates locally, your best option is to buy them from our original Chocolate House in Swanage or order online. Further afield, you can visit our Chocolate Houses on Winchester High St, on Gandy St in Exeter or the Carfax in Horsham to buy our full range.
Do you offer factory tours? We do not offer tours as our production space in Wareham is not geared up for visitors.
Do you make your Chococo Gelato or is someone else making it for you? Our Chococo Gelato is all made in-house in our chocolate kitchen in Wareham. We started making our own gelato in 2019 as we wanted to offer unique flavours based on & using the same ingredients as, many of our award-winning chocolates. Our gelato maestros make small batches & we ship them to our chocolate houses in our own freezer van, so the flavours you are enjoying are still v fresh. Several of our most popular flavours are now available in take home tubs for click/call & collect from our chocolate houses.
How do your subscriptions work? Please see our separate subsription FAQs here