Delivery & Returns
Please note that free standard UK delivery applied to orders over £40. This total needs to be reached after any discounts have been applied - and excludes our bakery items which we post out fresh on the day made with first class delivery.
During the warmer summer months, we recommend if possible that you select First Class delivery at the checkout to quicken the process of your products being in transit. We keep all products cool here in our air-conditioned rooms prior to despatch to ensure they are sent out in optimum condition.
Cancelling your Order
When shopping with Chococo, you can be assured of complete peace of mind.
You may cancel your order at any time, up until 12 noon on the day you have requested that it is despatched. In the event that you wish to cancel your order, please contact us on 01929 421777.
In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing and return the complete packaged item(s) to:
Unit E Blackhill Road
Holton Heath, Poole
In the instance that you'd like to return an item, please contact our Customer Services team who will supply you with a Royal Mail returns label. We regret that a refund can only be provided for items received back by us. This does not affect your statutory rights.