Delivery & Returns
We offer a variety of delivery options to suit your requirements. When placing your order you will see an order calendar which will show various options and dates for delivery.
Our online calendar will automatically set the first available delivery date which may not be the cheapest, so please select the date that suits you.
You have the option of ordering gifts for specific date(s) a distance into the future. We will store your order on file & only make up your order with fresh chocolates just prior to sending it out to meet your delivery date.
Next day delivery
We accept orders for next day delivery up to 12 noon.
Delivery to multiple addresses
You can also select multiple delivery addresses if you wish to send items to different locations in one order - each address will be allocated a postage cost.
Standard 3-5 day: £3.95 not tracked - the date shown on the calendar is the first day in the 3-5 day window that the item is likely to arrive (£5.95 per package over 1kg)
Preferred day £4.95: 1st class Recorded Delivery, tracked but date not guaranteed
(£6.95 per package over 1kg)
Next Day - Guaranteed: £8.95 signature required, pre-1pm delivery
(£9.95 per package over 1kg)
Saturday Guaranteed Delivery: £12
(£15 per package over 1kg)
Northern Europe: £8.95 not tracked & please allow more time to arrive
Please note that we do not deliver further afield due to length of time taken in transit
Note: All UK packages over 2kg will be sent by courier: £9.95 - guaranteed to arrive on the requested delivery date, but not necessarily pre-1pm
Please ensure that there is someone to accept delivery during weekday working hours. Should delivery to the address not be possible, a card will be left to inform the recipient how they can collect their parcel or arrange re-delivery. It then becomes the recipient's responsibility to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery.
We will deliver to the address as you enter it and can not accept any liability for late or failed delivery if the quoted address is incorrect. We advise that if you are not sure of the address you should check it using the Post Office address finding service.
We regret that we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose own address contains a PO Box number.
All our chocolate gifts are despatched in perfect condition, as we take the utmost care in wrapping them. But if any items are unfortunately broken in transit by circumstances beyond our control, you can return them to us at the address above and once we have received the item, we will refund the full purchase cost of that item or send out a replacement by return & refund reasonable postage costs incurred. If you have any concerns please contact us on 01929 421777.
Cancelling your Order
When shopping with Chococo, you can be assured of complete peace of mind.
You may cancel your order at any time, up until 12 noon on the day you have requested that it is despatched. In the event that you wish to cancel your order, please contact us on 01929 421777.
In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing and return the complete packaged item(s) to:
12 Westminster Road
Please be aware that you will be liable for any postage costs incurred as a result of returning items to Chococo and you should ensure that you obtain proof of postage as you send it back. We regret that a refund can only be provided for items received back by us. This does not affect your statutory rights.