Join Our Team

We are currently recruiting for roles at our Chococo HQ in Dorset, and in our Chocolate Houses.

Scroll down to find the roles we are currently recruiting for!

Customer Service and Order Processing Coordinator

We are looking for a new team member to join our HQ team initially in Wareham (we are moving to new unit in Holton Heath in Autumn 2021). Established in Dorset in 2002, we are renowned for our fine fresh chocolates, gelato & brownies and also our strong ethical principles, including our sourcing policies and use of plastic-free packaging. To date, we have won 100 national & international awards for our creations and have been described in the national press as a pioneering British chocolatier.

Our online business is growing fast and we are looking for a full time Customer Service & Order Processing Coordinator who is passionate about giving fantastic customer service, has an eye for detail, a good team player and is able to hit the ground running.

We are looking for someone with following skills and experience:

Experience & Skills

1. 1+ years in order processing and customer service

2. Strong communication skills in both written and verbal English

3. Understanding of eCommerce platforms (ideally Magento)

4. Understanding of CRM platforms (preferably Zendesk)

4. Strong attention to detail and highly organised

5. Proficient in MS Office

6. Knowledge and experience of Royal Mail’s Click and Drop system (preferable)

7. Interest in food and keen to learn about our chocolates

The job involves:

1. Managing customer enquiries – liaising with and advising customers both via email and on the phone, checking, updating and amending orders, resolving order and account issues

2. Processing customer orders over the phone

3. Customer order processing – receiving, reviewing, printing, and liaising with dispatch and packing teams to ensure timely & efficient delivery

5. Support the sales team, including processing corporate & wholesale orders

6. Supporting the other teams within the business during busy periods

Benefits:

Annual leave and other statutory benefits
Pension contribution
On-site parking/street parking
Staff discount
Regular Chocolate Tastings

Working Hours:

8am to 5pm
Monday to Friday ( with some flexibility including weekends at peak times)

Location: Current location is Westminster Road, Wareham – but moving to Holton Heath in September

Job Types: Full-time, Permanent

Salary: £23,000.00-£25,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
On-site parking
Sick pay

Schedule:

Monday to Friday

COVID-19 considerations:
All staff are required to wear face coverings while in the internal areas of the building and the making and packing rooms.

Work remotely:

To apply, send your CV to [email protected]

Chococo HQ Packing Team Member

We are looking for a full-time Packing Team Member to join our growing team.

Based initially in our Chocolate HQ in Wareham (moving to new unit in Holton Heath Autumn 2021), you will be working with a passionate team in a fast-paced environment, hand-packing our award-winning chocolates for our Chocolate Houses and online mail order business.

We are looking for someone who is hard-working, efficient and diligent and works well as part of a fun team. Hours are Monday –Friday, 8-5, but weekends and additional hours will be available during the very busy Christmas and Easter seasons.

Full training will be provided, and there are lots of opportunities to enjoy samples of our handcrafted chocolates.

Preferred

· Full UK driving license

Job Types: Full-time, Permanent

Schedule:

8 hour shift
Monday to Friday

COVID-19 considerations:
All packing staff are required to wear face coverings while in the packing rooms and other internal areas of the building.

Work remotely:

Please send your CV to [email protected] to apply!

Chococo HQ Kitchen Assistant

We are looking for a full-time Chococo Kitchen Assistant to join our growing team.

Based initially in our Chocolate HQ kitchen in Wareham (we are moving to new unit in Holton Heath in Autumn 2021), you will be working with a passionate team in a fast-paced environment, hand-packing our award-winning chocolates for our Chocolate Houses and online mail order business.

We are looking for someone who is hard-working, efficient and has had some experience working in a production kitchen, diligent, and works well as part of a growing business. Hours are Monday –Friday, 8-5, but weekends and additional hours will be available during the very busy Christmas and Easter seasons.

Full training will be provided, and there are lots of opportunities to enjoy samples of our handcrafted chocolates.

Preferred

· Full UK driving license

All production staff are required to wear face coverings while in the packing rooms and other internal areas of the building.

Contract length: 8 months

Job Types: Full-time, Temporary, Contract

Salary: From £8.91 per hour

Benefits:

Casual dress
Employee discount
On-site parking
Sick pay

Schedule:

Monday to Friday
Weekends

COVID-19 considerations:
All production staff are required to wear face coverings while in the packing rooms and other internal areas of the building.

Work remotely:

Send your CV to [email protected] to apply!

Assistant Manager of Chococo Winchester

We are looking for a new assistant manager for our Chocolate House on Winchester. Established in Dorset in 2002, we are renowned for our fine fresh chocolates, gelato & brownies and also our strong ethical principles, including our sourcing policies and use of plastic-free packaging. To date, we have won 100 national & international awards for our creations and have been described in the national press as a pioneering British chocolatier. Our Chocolate Houses in Swanage in Dorset, Winchester, Exeter & Horsham offer our customers a unique sensory chocolate experience of being both a shop, selling our handcrafted fine chocolates, and also a café serving our range of single origin hot chocolates, Union Coffee, our gelato, plus both sweet & savoury bakery items for treats & light lunches. Our Winchester Chocolate House is also one of the city’s favourite independent food & drink businesses, winning local awards as voted for by customers.

We are looking for a full time Assistant Manager who is passionate about giving fantastic customer service, loves people, hospitality & retail, has an eye for detail, is a team player and is able to hit the ground running.

You will ideally have supervisory experience of; managing & motivating people, meeting targets, training, stock control and banking.

You will be computer literate.

You will also have hospitality experience, as our Chocolate House includes both retail & cafe elements.

We are looking for someone who can join us as soon as possible. As well as training, the benefits package includes a competitive salary based on experience, performance bonus & staff discounts. Chococo also takes its covid responsibilities seriously with regard to measures to help keep team members as safe as possible when interacting with the public.

If this sounds like you, and you are up for making a significant contribution to the growth of our business representing us in Winchester, we want to talk to you!

Job Types: Full-time, Contract, Permanent

Additional pay:

Bonus scheme

Benefits:

Company pension
Employee discount

Schedule:

Holidays
Monday to Friday
Weekends

COVID-19 considerations:
Chococo also takes its covid responsibilities seriously with regard to measures to help keep team members as safe as possible when interacting with the public.

Work remotely:

Please email [email protected] to apply!