Terms and Conditions
It is our mission to create fresh handmade chocolates. As a result, we aim to deliver the best possible customer experience, and we therefore adhere to and if possible exceed, all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights according to United Kingdom law. These include all of the current guidelines relating to the information that we hold about you, and in order to clarify this we have a published Privacy Statement.
Product and packaging are subject to change or substitution without prior notice. If necessary we will substitute for an equal or higher priced item directly, as the majority of our orders are time critical and we may not have time to contact you. If time is available we will attempt to contact you.
Our definition of the United Kingdom includes the U.K. mainland, Northern Ireland, The Channel Islands & the Isle of Man. We also deliver to specifed countries in Europe - Eire, France, Germany, Sweden, Finland, The Netherlands, Switzerland, Belgium & Denmark. We apply a small surcharge to cover the cost of airsure delivery to these to these regions.
We do NOT deliver to the USA, Canada, Italy or Spain as their postal services take too long!
We accept payment by Visa, Mastercard and Switch.
All orders are positively credit card sanctioned prior to despatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. We require you to supply the registered address of the Credit Card holder, which is used to validate your order with your selected credit card company. Failure to supply the correct details will result in your order being held pending the supply of the correct details.
The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non United Kingdom address the appropriate exchange rate will apply.
All prices quoted will include VAT at the appropriate rate, currently 20%. If you are eligible to reclaim the sales tax, on request we will be able to supply you with a VAT receipt.
In the unlikely event that your payment card is used fraudulently to make a purchase with Chococo, you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
We offer shipment of our chocolates to specified EU countries for a small surcharge. However, we do not recommend delivering our perishable products to warm countries. As we have no control the amount of time taken to delivery & over the temperature during transit and upon arrival abroad, we cannot accept responsibility for melted products if you choose to ship goods internationally.
Cancelling your Order
When shopping with Chococo, you can be assured of complete peace of mind.
You may cancel your order at any time, up until 12 noon on the day you have requested that it is despatched. In the event that you wish to cancel your order, please contact us on 01929 421777.
In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing and return the complete packaged item(s) to:
12 Westminster Road
Please be aware that you will be liable for any postage costs incurred as a result of returning items to Chococo and you should ensure that you obtain proof of postage as you send it back. We regret that a refund can only be provided for items received back by us. This does not affect your statutory rights.
All our chocolate gifts are despatched in perfect condition, as we take the utmost care in wrapping them. But if any items are unfortunately broken in transit by circumstances beyond our control, you can return them to us at the address above and once we have received the item, we will refund the full purchase cost of that item or send out a replacement by return & refund reasonable postage costs incurred. If you have any concerns please contact us on 01929 421777.
We will give any damaged stock returned to a women's refuge here in Swanage.
You can have full confidence that Chococo's on-line ordering service is fully secure. All credit card transactions processed from this site use 128 bit encryption to create a safe and secure shopping experience for you. Once you reach the order process, you will notice a padlock appear at the bottom of your browser window. Also, the address at the top will change to begin with https://www instead of http://www. Both are signs you are entering a secure site. Should you have any further questions relating to security at www.chococo.co.uk, please contact us at firstname.lastname@example.org or telephone +44 (0)1929 421777.
We can include a special handwritten message with your gift. This will be reproduced as you type it, directly onto the message card.
We reserve the right to reject any message that we consider might offend the recipient for defamatory, racist, offensive, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights.