Hello everyone, Claire here with another update on how we are operating in this time of COVID-19 as of early July 2020, as yet again things are moving fast again and we are doing our best to keep up.


Chococo HQ in Wareham:
We are still operating extreme distancing as we have nicknamed it, so have fewer chocolatiers & packing team members working at any one time and only 1-2 max in our office. So please bear with us if we are slow to answer the phone (we would rather you emailed us to be honest) and if your order takes slightly longer than normal to arrive. We are trying to get orders out as quickly as we can after receipt, and now that Royal Mail seems to have settled down again, most deliveries are arriving in the time frames that they should.


However, given that we are still operating with a small HQ team, we are not making as full a range of our chocolates as we would be doing normally, but we hope that the range we are able to offer is exciting and delicious enough to lift your spirits.


Chocolate Houses:
All our Chocolate Houses are now open again. Swanage is open 7 days a week & the others are only open 5 days a week -Exeter & Horsham: Tuesday-Saturday and Winchester: Wednesday-Sunday.
We are offering a chocolate shop and a takeaway cafe service with a scaled back menu for now in all locations. 
Since 4th July we are ingrovide limited outdoor seating in Swanage, Winchester & Horsham for perching on after purchasing your takeaway, weather permitting. Please note that these will not be table service - we will still only be offering a takeaway cafe service as we are taking it gently to start with. As Swanage has more indoor space, we have provided a few distanced tables for perching on when the weather isnt so good. We are currently reviewing if we can put tables outside in Exeter.


Each chocolate house is operating with fewer team members than historically, so please be patient and we have implemented a number of measures to help ensure everyone's safety:

* Extra hand washing & regular sanitising of hands by team members through the day
* Extra cleaning of high touch surfaces by the team through the day
* Tape outside each premises indicating safe distances to stand if you have to queue
* Posters in the windows indicating the maximum number of people allowed instore
* Signs & arrows to guide you on the one way system around the chocolate house (Swanage cafe & Horsham)
* Separate entrances for the cafe & shop at our Swanage Chocolate House
* Tape at marked distances to indicate where to stand inside whilst queuing
* Hand sanitiser at all entrances
* Screens infront of the tills to protect our team
* Contactless payments only
* Reusable cups accepted - see below for our new process
* Shop & cafe collection points for you to collect your order & paper carrier bags for you to fill yourselves
* Masks for the team if they wish to use them
* No access to customer loos for now


Reusable cups:
Please note that we DO accept reusable cups for hot drinks - please take the lid off the cup and the team member will provide a tray for you to put it onto. Once the drink is made & returned to you, you just have to put the lid back onto the cup, so all we ask is that you take care to put the lid back on properly as the contents will be hot! So you get to enjoy your reusable cup discount again and together we reduce the number of (compostable) disposable cups used and it is a truly contactless coffee or hot chocolate!


Gift vouchers:
Currently we are only able to accept generic £x value vouchers & large selection box vouchers in our shops. Whilst you are able to buy a cafe experience voucher online (fondue for 2 or afternoon tea), we are NOT able to redeem these currently as we are not able to offer either of these experiences instore. The vouchers have no expiry date, so will be valid to use as soon as we are able to offer fondues etc again in our cafes!