Privacy & Security

Customer Account

When you create a new user account at www.chococo.co.uk, we collect your name and email address. If you place an order for a product that requires payment, we collect your credit card billing address, and email address on our server, but all secure details are conducted by our payment partner, SecPay. This Information will be used to process orders and, if necessary, to contact you regarding the status of your orders.

In order to develop our business we do use some of the collected data including recipient details to profile you and your order profile. This data is used to improve our service to you and identify new customers who we should be marketing to.

Sharing your information with other companies

We have a firm commitment to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, and the Data Protection legislation, and all current Trade and Legal presidents and policies to respect your wishes. You can at any time contact us and we will OPT you out of any aspect of our marketing programme.

Purchase History

A record is kept of your purchases. Your previous orders may be used to present you with the most relevant products and gift ideas and to provide you with a better overall user experience. You have the right through standing Data Protection legislation to request, for a small fee, any data we hold on you. Please contact us if you wish to enquire about the data we hold.

Will my customer contact information be disclosed to third parties?

We do not disclose your personal details to any third party.

Are my personal messages private when I purchase gifts?

When you add a personal message to an order, your message will be hand-written on a gift card that is part of our dispatch stationary. This is positioned inside the outer box so the message cannot be read during transit.

What are cookies and how do we use them?

A cookie is a small file that can be stored on your computer's hard drive. Chococo uses cookies to provide features like auto-login and to determine when customers have previously visited our site. Our cookies do not contain any personal information about you, so only Chococo will be able to use the cookies to determine your identity.

What is an IP address and how does Chococo use them?

An IP address is a number that is assigned to your computer when connected to the Internet. The servers that serve our web site automatically identify your computer by its IP address. This is used exclusively to highlight orders that appear abnormal, (i.e. multiple credit card numbers being used) in order to identify the source of fraudulent orders.

Does Chococo ensure the privacy practices of other sites to which it provides links?

While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.

How will I know when www.chococo.co.uk changes its privacy policy?

Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.

How can I contact Chococo?

If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly either by using our contact page or by writing to our address shown below.

E-mail:
info@chococo.co.uk

Post:
Chococo
"Cocoa Central"
Commercial Road
Swanage
Dorset
BH19 1DF

Telephone:
+44 (0)1929 421777

Chococo Proprietors:
Andrew & Claire Burnet

Trading Address:
21c Commercial Road
Swanage
Dorset
BH19 1DF