When you create a new user account at www.chococo.co.uk, we collect your name and email address. If you place an order for a product that requires payment, we collect your credit card billing address, and email address on our server, but all secure details are conducted by our payment partner, SagePay. This Information will be used to process orders and, if necessary, to contact you regarding the status of your orders.
In order to develop our business we do use some of the collected data including recipient details to profile you and your order profile. This data is used to improve our service to you and identify new customers who we should be marketing to.
Sharing your information with other companies
We have a firm commitment to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, and the Data Protection legislation, and all current Trade and Legal presidents and policies to respect your wishes. You can at any time contact us and we will OPT you out of any aspect of our marketing programme.
The Use of Your Data with Regards to Trustpilot
To try and give customers the best experience when shopping at Chococo, we have teamed with the independent review company Trustpilot to collect independent customer reviews. Through Trustpilot, we will contact you, via your customer email address provided, to ask you to please share with us your experience of using our Chococo website. The only information that Trustpilot get is customer name, order number, and email address to enable them to contact you on our behalf.We provide Trustpilot with these details under the following conditions:
* Trustpilot will only use the customer details to send one review request per order.
* Any customer details will not be used for any other purpose, and cannot be given to any 3rd party organisations or businesses.
Please note that some emails may be sent automatically and therefore it is possible that you may receive a request before you received your package (especially if you have ordered for a future delivery date). If this is the case, you are of course welcome to wait until you have received your package before writing your review.
By using our site, you agree to allow your details to be used in such a manner, and accept under all reasonable circumstances the outcome of Trustpilot using your data to contact you. This action complies with The Data Protection Act 1998.
A record is kept of your purchases. Your previous orders may be used to present you with the most relevant products and gift ideas and to provide you with a better overall user experience. You have the right through standing Data Protection legislation to request, for a small fee, any data we hold on you. Please contact us if you wish to enquire about the data we hold.
Will my customer contact information be disclosed to third parties?
We do not disclose your personal details to any third party.
Are my personal messages private when I purchase gifts?
When you add a personal message to an order, your message will be printed on a gift card that is part of our dispatch stationary. This is positioned inside the outer box so the message cannot be read during transit.
What are cookies and how do we use them?
What is an IP address and how does Chococo use them?
An IP address is a number that is assigned to your computer when connected to the Internet. The servers that serve our web site automatically identify your computer by its IP address. This is used exclusively to highlight orders that appear abnormal, (i.e. multiple credit card numbers being used) in order to identify the source of fraudulent orders.
Does Chococo ensure the privacy practices of other sites to which it provides links?
While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.
How can I contact Chococo?
If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly either by using our contact page or by writing to our address shown below.
12 Westminster Road
+44 (0)1929 421777
Andrew & Claire Burnet
21c Commercial Road