1. Are your chocolates suitable for vegetarians?

Yes, we have checked out all our ingredients, including the alcohol, to ensure that they are vegetarian.

2. Are your fresh chocolates gluten-free?

The fresh chocolates & truffles in our selection boxes do not contain any ingredients with gluten, but we cannot guarantee that our fresh chocolates are 100% gluten-free as we do work with biscuits in the same workspace to make our marble cake.

3. Do you make any chocolates suitable for vegans?

A number of our dark chocolate items (see our "Dark Side" gifts section) are suitable for vegans as we have not added any dairy elements. However, we cannot guarantee that they are 100% dairy-free given that we make all our chocolates in one environment.

4. do you make any dairy-free chocolates?

Yes we do make a number of items in dark chocolate which do not contain any dairy, (see our "Dark Side" section), but we cannot guarantee that they will be 100% dairy-free as we make everything in one space & do work with milk and other dairy products.

5. Do you make your chocolate from cocoa beans?

No we dont, we work with "couverture" chocolate as do all artisan chocolatiers. It comes to us in large 5kg blocks or buttons to then temper & create our beautiful chocolates.

6. Do you offer factory tours?

We do not offer tours but you are always welcome to watch us in action through the large viewing window into the factory. Please be aware though that our factory is just one room - it doesn't take long to get a feel for what we do!

There is always something to see during weekdays but as we often host children's parties on Saturdays, on those days you would get to watch slightly smaller than normal chocolate pixies in action!

7. Do you run parties for children or adults?

Yes we do & full information about each is available to read here on the site on the Parties & Workshops page.

8. Do you send chocolates overseas?

You can order our chocolates from anywhere in the world but we are only able to send our chocolates to SELECTED countries in Europe via international airsure.
We send to:
France, Belgium, Eire, Switzerland, Germany, Denmark, Norway, Sweden, Finland, The Netherlands, Luxembourg & Austria.

If you enter a delivery address for any of these countries when ordering, a small surcharge of £2.50 will automatically be added to your order to cover the cost of international airsure.

Unfortunately we do NOT send to Spain, Portugal or Italy as we have found by bitter experience that their postal services take too long for our perishable chocolates to handle.

We do not send to the USA, Canada or the rest of the world for the same reason.
If you would like us to use a courier service for faster delivery, please contact us to discuss the cost implications.

9. do you use a courier to send the chocolates?

Most of our items are sent by Royal Mail as we find postmen very efficient at delivering to domestic addresses.
All items are sent by a minimum of first class recorded delivery which means that each has a tracking number & a signature is required. Given that, we recommend that a work address is provided for delivery of the item.
If the receipient is not in to receive the item, the postman will leave a card & the item can be collected from the local delivery depot.
We would use a courier however, if you place a very large order with us that weighs over 2kg in total, but we do not charge any more for this service.

 

10. Do you work with diabetic chocolate?

We do not work with any "diabetic" chocolate as to be honest, we dont believe in it!
We only work with fine quality dark chocolate with 70%+ cocoa solids which means low sugar levels of 30-25% only.  Our Tanzanian origin dark chocolate used in all our bars, slabs & giant hearts has a cocoa solids of 75%.
Such high quality dark chocolate also has a low glycaemic index.

We understand that there is much debate about the quality & role of "diabetic" foods within the diabetic community & that they may not actually be that good for diabetics.
We advise any diabetic who is unsure of what to eat wrt to chocolate to consult their GP/practice nurse & have a look at the Diabetes UK website where you will find a joint statement from the Food Standards Agency & Diabetes UK about "diabetic foods".

In summary, the statement says that:
"There is no single food that people with diabetes must not eat & they do not have to cut out sugar totally. However, like everybody, people with diabetes are recommended to eat only small amounts of food that are high in sugar &/or high in fat."

11. Do your chocolates contain nuts?

We do work with a variety of different nuts including hazelnuts, pecans, walnuts, almonds and brazils but never peanuts.  As our factory is one room, we cannot guarantee that any of our chocolates, even if they do not overtly contain nuts, are 100% nut-free.

12. Do your prices include Postage & Packing?

Yes - the price you see for each item includes postage by 1st class recorded delivery so no nasty surprises when you complete your shopping visit with us.
You can however choose to upgrade your order to Royal Mail's special delivery service to guarantee delivery before 1pm on the delivery day you request, for a small premium.

13. how quickly will you send me my chocolates?

Within on average of 3 days. As we make & pack to order, we are unable to offer a next day service but we will turn your order around as quickly as we can & you will get to enjoy freshly handmade chocolates, not a box that was made up potentially months before & sitting in a warehouse waiting to be despatched!

14. If your chocolates are fresh should I wait to closer to the time that i want them?

With our service, you can place your order today for us to send out fresh chocolates to you or direct to your intended recipient for a date in the future.
All you have to do is select your preferred future delivery date using our calender function when ordering.
You will see that you can choose to either stick with 1st class recorded delivery (included in the item price) which is not guaranteed to arrive on that date (but we find that 99% of parcels do) or choose to pay a small premium to upgrade your item to special delivery which is a pre-1pm guaranteed service.

15. Is your shop open on Sundays?

No, our shop is open Monday to Saturday, 10am-5pm. Sunday is our one day in the week when we get to spend quality time with our kids & they get to see both parents!

16. Why are there 2 prices shown against each selection box?

All our selection boxes come with optional giftwrap for a small supplement of £2. When choosing a selection box, you will be asked whether you want to have giftwrap so you can either say "no thanks" or "yes please" and the supplement will be automatically added on for you.
Previously, if you wanted an item giftwrapped, you had to find it as a separate line item which was quite cumbersome - we hope you like this simpler format.